The Art of Communication

The more IT projects you handled, the more you find the key success factors (KSF) are mostly not about "technology", but "people".

"Communication" is definitely one of the highest priority KSF in the list. Interestingly, the communication problems I met in project management were not about inter-team or inter-department, but they were about fundamental verbal communication.

Can you believe two people speaking in the same mother tongue could not understand each other's saying after half-an-hour discussion? This is not a question, but my real experience.

There are lots of notations and languages (like UML, SSADM) for use in software engineering ensuring precise, umabiguous information can be communicated. However, I believe Computer Studies courses should also include a subject on "verbal communication" to ensure those IT talents equipped with proper communication skills other than programming.